Learning Paths by Role¶

Last Updated: February 2026

This page shows the recommended training order for each role at Scott Recycling. Follow your role's learning path from left to right, completing each course before moving to the next.

How to Use This Page¶

Find your role below
Complete courses in order — each one builds on the previous
Courses marked Required must be completed during onboarding
Courses marked Optional are recommended but not mandatory during onboarding
On-the-job training is done alongside an experienced team member

CSR Learning Path¶

Timeline: Weeks 1-4

Week	Course	Type	Duration	What You'll Learn
Week 1	Getting Started with Odoo	Required	30 min	Login, navigation, finding your apps
Week 1	Customer Management Mastery	Required	45 min	Queue system, customer management, prospect workflow
Week 1	CSR Sandbox Workout	Required	60 min	Hands-on practice with queues, logging contacts, scheduling
Week 2	Advanced Call Techniques	Required	30 min	Phone skills, de-escalation, SPIN selling
Week 2	Shadow a senior CSR	Required	1 day	Listen to live calls, observe queue workflow
Week 3	Inventory & Shipping Operations	Optional	30 min	How devices are processed and shipped after pickup
Week 4	Leadership Development	Optional	20 min	Growth and leadership skills

Week 1                          Week 2                    Week 3              Week 4
|                               |                         |                   |
Getting Started ─► Cust. Mgmt ─► CSR Sandbox ─► Adv. Call ─► Inv. & Ship ─► Leadership
  (Required)       Mastery        Workout        Techniques   Operations      Development
                   (Required)     (Required)     (Required)   (Optional)      (Optional)

Warehouse Learning Path¶

Timeline: Weeks 1-2

Week	Course	Type	Duration	What You'll Learn
Week 1	Getting Started with Odoo	Required	30 min	Login, navigation, finding your apps
Week 1	Warehouse Fundamentals	Required	45 min	Receiving workflow, processing, inventory management
Week 1	Warehouse Sandbox Workout	Required	60 min	Hands-on practice with receiving, scanning, processing, shipping
Week 2	On-the-job training with supervisor	Required	Ongoing	Station-specific procedures, safety, quality standards
Week 2	Employee Handbook	Required	30 min	Safety rules, PPE, timekeeping, company policies

Week 1                                              Week 2
|                                                   |
Getting Started ─► Warehouse Fundamentals ─► Sandbox Workout ─► On-the-Job Training
  (Required)        (Required)                (Required)         (Required)

Driver Learning Path¶

Timeline: Weeks 1-3

Week	Course	Type	Duration	What You'll Learn
Week 1	Getting Started with Odoo	Required	30 min	Login, navigation, finding your apps
Week 1	Driver Fundamentals	Required	2 hours	Route procedures, pickup workflow, vehicle checks, safety, exercises
Week 1	Employee Handbook	Required	30 min	Safety rules, PPE, timekeeping, company policies
Week 2-3	Ride-along with lead driver	Required	2-3 days	Shadow routes, practice customer interactions, learn the territory
Week 3	Solo routes with check-ins	Required	Ongoing	Run routes independently, check in with dispatch and supervisor

Week 1                                        Week 2-3
|                                             |
Getting Started ─► Driver Fundamentals ─► Ride-Along with Lead Driver ─► Solo Routes
  (Required)        (Required)             (Required)                     (Required)

Dispatcher Learning Path¶

Timeline: Weeks 1-2

Week	Course	Type	Duration	What You'll Learn
Week 1	Getting Started with Odoo	Required	30 min	Login, navigation, finding your apps
Week 1	Dispatcher Sandbox Workout	Required	90 min	Route creation, truck assignment, schedule management
Week 1	Driver Fundamentals	Optional	2 hours	Understanding the driver workflow you will be supporting
Week 2	Shadow current dispatcher	Required	2-3 days	Observe live dispatch operations, handle escalations

Week 1                                                     Week 2
|                                                          |
Getting Started ─► Dispatcher Sandbox ─► Driver Fundamentals ─► Shadow Dispatcher
  (Required)        Workout (Required)    (Optional)             (Required)

Sales / eCommerce Learning Path¶

Timeline: Weeks 1-3

Week	Course	Type	Duration	What You'll Learn
Week 1	Getting Started with Odoo	Required	30 min	Login, navigation, finding your apps
Week 1	Sales Fundamentals	Required	45 min	Listing workflow, pricing strategy, marketplace basics
Week 2	Sales Sandbox Workout	Required	60 min	Hands-on practice creating listings, posting, building sales lists
Week 2-3	On-the-job: listing and fulfillment	Required	Ongoing	Create real listings under supervision, process orders

Week 1                                        Week 2                    Week 3
|                                             |                         |
Getting Started ─► Sales Fundamentals ─► Sales Sandbox Workout ─► On-the-Job
  (Required)        (Required)            (Required)                (Required)

Manager Learning Path¶

Timeline: Weeks 1-3

Week	Course	Type	Duration	What You'll Learn
Week 1	Getting Started with Odoo	Required	30 min	Login, navigation, finding your apps
Week 1	Manager Operations Guide	Required	60 min	Team oversight, KPI management, alert configuration
Week 2	KPI Manager Guide	Required	45 min	Team monitoring, templates, WIP management
Week 2	Alert Rules Configuration	Optional	30 min	Automated alert setup and management
Week 3	Role-specific training for your department	Required	Varies	Complete the learning path for the roles you supervise

Week 1                                              Week 2                        Week 3
|                                                   |                             |
Getting Started ─► Manager Ops Guide ─► KPI Manager Guide ─► Alert Rules ─► Role-Specific
  (Required)        (Required)           (Required)           (Optional)     Training

Managers Should Complete Their Team's Training

If you manage CSRs, complete the CSR learning path. If you manage warehouse staff, complete the Warehouse path. Understanding what your team does daily makes you a more effective supervisor.

All Roles: Common Required Training¶

Every employee at Scott Recycling, regardless of role, must complete these:

Course	When	Duration
Getting Started with Odoo	Day 1	30 min
Employee Handbook	Week 1	30 min
Understanding Your KPIs	Week 1	20 min

Questions? Ask your supervisor or the operations manager about which learning path applies to your role.