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Company Policies

Last Updated: February 2026

This page documents operational policies that affect daily workflows. All employees should be familiar with these policies.

For the full employee handbook covering attendance, timekeeping, pay, safety, security, and more, see the Employee Handbook.

HR Procedures

Document Audience
Employee Handbook All employees
Disciplinary Procedures Managers — progressive discipline process, documentation requirements, immediate termination criteria
Exit Procedures Managers — offboarding checklist, property return, access revocation, final paycheck

Looking for compliance, safety, or company reference information? See these sections:

Section What It Covers
Compliance & Certifications R2 certification, data destruction, environmental compliance, workplace safety, DOT compliance
Company Knowledge Base Company overview, services reference, vendor contacts

Service Window Policy

A service window locks us into a specific arrival timeframe for a pickup, which limits routing flexibility and can cause scheduling conflicts.

Rules

  • Do not set a service window unless absolutely necessary. Leave the window at the default (0.00) when scheduling a pickup.
  • A service window should only be entered when the customer specifically requires a narrow arrival timeframe.
  • Manager approval is required before entering a service window.

Why This Matters

Service windows constrain the routing system. When a pickup has a fixed arrival window, the route optimizer has less flexibility to arrange stops efficiently. This can:

  • Increase drive time for the entire route
  • Push other pickups to later dates
  • Reduce the number of stops a truck can handle in a day

What to Do

  1. When a customer asks for a specific arrival time, first try to set expectations — explain that we schedule by date, not by exact time.
  2. If the customer insists on a time window, get manager approval before entering it.
  3. Enter the window in the Service Window fields of the Add a Note wizard (see Scheduling a Pickup).

Force Pickup Policy

Forced pickups bypass route optimization and are logged for manager review. Use only as a last resort.

Rules

  • Always try the Refresh button first to find an available date.
  • Only use the Force toggle when no suitable date is available and the pickup cannot wait.
  • Every forced pickup is logged with your name and reviewed by management.

Why This Matters

The scheduling system optimizes routes based on truck capacity, driver availability, and geographic clustering. Forcing a pickup overrides these optimizations, which can:

  • Overload a truck's schedule for the day
  • Create inefficient routing (extra miles, wasted time)
  • Impact other scheduled pickups on the same route

What to Do

  1. Click Refresh to let the system suggest the best available date.
  2. If no dates work, try adjacent dates or a different truck.
  3. If you must force, enable the Force toggle and select the date (see Scheduling a Pickup).
  4. Be prepared for your manager to follow up on forced pickups during review.