Sales & eCommerce¶
Last Updated: February 2026
Your hub for everything you need as a sales associate, listing specialist, eBay lister, order fulfillment staff, or eCommerce team member at Scott Recycling. This page links to the guides, training, and tools relevant to your daily work.
Get Started¶
If you're new, work through these in order:
- Getting Started with Odoo — Login, navigation, finding your apps
- Sales Fundamentals — Listing workflow, pricing, marketplace basics
- General Sales Guide — Creating listings, managing items, setting pricing
- Sales Sandbox Workout — Hands-on practice
Your Daily Apps¶
| App | What You'll Do There | Guide |
|---|---|---|
| General Sales | Create listings, manage items, set pricing | General Sales Guide |
| Multi-Channel eCommerce | Post to eBay, Amazon, Walmart, website | Multi-Channel eCommerce Guide |
| Sales Lists | Create weighted/reusable sales lists, shipping manifests | Sales Lists Guide |
| E-commerce Enterprise | Manage website store, handle quote requests | Storefront Guide |
| Inventory Processing | Check available inventory for listing candidates | Inventory Guide |
| SR Operations | Check your daily KPIs | KPI Dashboard |
| Email Marketing | Send pickup request emails, manage campaigns | Email Guide · Mass Email |
| Helpdesk | Submit IT tickets, report system issues | Helpdesk Guide |
| Social Media | Review social media posts and analytics | Social Media Guide |
| Attendance | Clock in/out, view your attendance records | Attendance Guide |
| Time Off | Request time off, check your balances | Time Off Guide |
| Dashboards | View sales and production analytics | Dashboards Overview |
| CRM Phone Calls | Log sales calls, schedule follow-ups, convert to opportunities | CRM Phone Calls Guide |
| Contacts | Look up customer info, addresses, history | Getting Started |
Daily Routine¶
Morning (8:00 AM)¶
- Check new inventory — open Inventory Processing and review recently processed devices that are ready for listing (Grade A and B items are priority)
- Process overnight orders — check eBay, website, and other channels for orders that came in overnight
- Respond to inquiries — check messages from buyers on all platforms, respond within 4 hours
- Review returns/issues — handle any return requests or buyer disputes from the previous day
Midday (10:00 AM – 1:00 PM)¶
- Photograph items — pull listing candidates from inventory, photograph from multiple angles with good lighting
- Write descriptions — create accurate, detailed listings with specs, condition notes, and included accessories
- Set pricing — research comparable items, set competitive prices based on grade and market conditions
- Post listings — publish to eBay, website, and other channels through Multi-Channel eCommerce
Afternoon (1:00 – 4:00 PM)¶
- Process orders — pick, pack, and prepare shipments for sold items
- Print shipping labels — generate labels and update tracking in all platforms
- Coordinate shipping — work with the shipping team to get packages out same-day when possible
- Check analytics — review sales velocity, listing views, conversion rates
- End-of-day KPI check — open SR Operations → My Performance to see your numbers
- Plan tomorrow — note which inventory items to photograph and list first thing in the morning
Listing Workflow¶
Follow this process for every item you list. Consistency improves search rankings and buyer trust.
1. Sourcing¶
- Check Inventory Processing for Grade A and B devices
- Look for high-demand items first: laptops, servers, enterprise networking, newer desktops
- Coordinate with the warehouse — do not list items that are not yet fully processed
2. Photographing¶
- Use a clean, well-lit background (white or neutral)
- Take at least 4 photos: front, back, ports/connections, and any cosmetic issues
- Include a photo of the specs screen (for laptops: BIOS or system info; for desktops: specs label)
- Photograph serial numbers if required by the platform
3. Describing¶
- Title — include brand, model, key specs (CPU, RAM, storage), and condition
- Description — detailed specs, what is included, what is NOT included, condition notes
- Condition — use the platform's condition grading accurately (do not over-grade)
- Specs — fill in all available fields (processor, RAM, storage, screen size, OS, ports)
4. Pricing¶
- Research comparable sold listings (eBay: filter by "Sold Items")
- Price competitively — check the market range and price within it
- Factor in shipping costs and platform fees
- For wholesale/bulk, use pricing guidelines from your manager
5. Posting¶
- Select the correct marketplace channels in Multi-Channel eCommerce
- Verify the listing preview before publishing
- Set appropriate shipping options and handling time
6. Fulfilling¶
- When an item sells, pull it from inventory immediately
- Pack securely — use appropriate box size, padding, and "Fragile" labels for monitors
- Print the shipping label and update tracking on the platform
- Ship same-day or next business day
Platform-Specific Tips¶
eBay¶
- Best for: Individual electronics, laptops, servers, components, monitors
- Titles matter — use all 80 characters with keywords buyers search for
- Item Specifics — fill in every field; eBay's search algorithm rewards complete listings
- Free shipping tends to improve placement in search results
- Respond to questions quickly — buyers often purchase from whoever responds first
- Maintain feedback — ship on time, describe accurately, communicate proactively
Website / Storefront¶
- Best for: Quote requests, bulk purchasing, local pickup items
- Keep inventory synced — remove items that have sold on other platforms
- Handle quote requests promptly — business customers expect fast responses
- Highlight data destruction services — this is a key differentiator for enterprise customers
Wholesale / Bulk¶
- Best for: Large lots, commodity materials, pallets of similar items
- Use Sales Lists to create manifests for weighted and bulk items
- Price per pound or per unit depending on the material type
- Coordinate with shipping for pallet and freight shipments
How Do I...?¶
| Task | Where to Go | Steps |
|---|---|---|
| Create a listing | General Sales → New | Enter item details, specs, pricing, and photos |
| Post to a marketplace | Multi-Channel eCommerce → Select listing → Post | Choose eBay, Amazon, Walmart, or website and publish |
| Create a sales list | Sales Lists → New | Build a weighted or reusable list of items for sale |
| Handle a quote request | E-commerce Enterprise → Quote Requests | Review the request, prepare pricing, and respond to the customer |
| Create a shipping manifest | Sales Lists → Open list → Create Manifest | Generate a manifest from a completed sales list |
| Process an eBay order | Multi-Channel eCommerce → Orders | Pull the item, pack it, print label, ship, update tracking |
| Check my KPIs | SR Operations → My Performance | See KPI Guide |
Your KPI Targets¶
Your targets depend on your specific sales role. Check with your manager to confirm which applies to you.
eBay Lister¶
| Metric | Target |
|---|---|
| Listings Posted | 64/day or 100/week |
eBay Order Fulfillment¶
| Metric | Daily Target |
|---|---|
| Orders Processed | 25 |
eBay/Sales Coordinator¶
| Metric | Target |
|---|---|
| Listings Managed | 20/week |
| Orders Processed | 5/day |
Inventory Specialist¶
| Metric | Daily Target |
|---|---|
| Devices Inventoried | 60 |
For full details, see Understanding Your KPIs.
Training Courses¶
| Course | What You'll Learn |
|---|---|
| Sales Fundamentals | Listing workflow, pricing strategy, marketplace basics |
| Sales Sandbox Workout | Hands-on practice creating listings, posting to channels, building sales lists |
| Employee Handbook | Safety rules, PPE requirements, timekeeping, company policies |
Questions? Ask your supervisor or the sales team lead.