Module Reference

Last Updated: February 2026

Each module with significant complexity has its own documentation:

• Call Queues (A/B/C/D) — A/B/C/D queues, call logging
• Prospect Queue — Prospect stages, conversion tracking
• Scheduling a Pickup — Add a Note wizard, pickup scheduling
• Service Visit Calls — Confirmation and verification call procedures
• Inventory Processing — Device tracking and grading
• Shipping — Container management
• General Sales — Non-computer item sales
• Multi-Channel eCommerce — Multi-platform listings
• SR Operations KPI — KPI dashboards
• Email Pickup Response — Automated email responses
• Telephony (VitalPBX) — Click-to-dial, ARI integration