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Employee Training

Last Updated: February 2026

Welcome to Scott Recycling's comprehensive employee training portal. Here you'll find all the training materials you need to excel in your role.

Available Training Programs

CSR Training

Professional development courses for Customer Service Representatives:

Dispatcher Training

Hands-on training for dispatchers managing truck routes and daily operations:

  • Dispatcher Sandbox Workout - Guided exercises covering fleet, truck schedules, route monitoring, and real-world scenarios (~2.5 hours)

Warehouse Training

Training for warehouse techs, processing staff, and sorting crew:

  • Warehouse Fundamentals - Inventory processing, weighted receiving, shipping, KPIs, and safety (~1.5 hours)
  • Warehouse Sandbox Workout - Hands-on exercises: process devices, receive weighted materials, create shipping containers (~2 hours)

Sales & eCommerce Training

Training for sales staff and eCommerce managers:

  • Sales Fundamentals - General sales, marketplace posting, weighted sales lists, website store, order processing (~1.5 hours)
  • Sales Sandbox Workout - Hands-on exercises: create listings, post to marketplaces, create sales lists, handle quotes (~2 hours)

Driver Training

Guide for drivers on daily operations and route completion:

  • Driver Fundamentals - Daily workflow, route schedule, customer site procedures, communication, safety (~1 hour)

Social Media Training

Training for marketing staff on the social media management platform:

Manager Operations Training

Comprehensive operations guide for managers and supervisors:

  • Manager Operations Guide - Daily routine, KPI management, evaluations, onboarding, position profiles, directives (~1 hour)

Attendance Training

Training for all employees and HR/payroll admins on the attendance and time tracking system:

  • Attendance Sandbox Workout - Guided exercises covering kiosk clock-in/out, portal review, adjustment requests, weekly approval, and the payroll report (~90 min)

Maintenance Training

Training for garage staff, mechanics, and anyone responsible for equipment upkeep:

  • Maintenance Fundamentals - Equipment management, corrective vs. preventive maintenance, reporting, and best practices (~1.5 hours)
  • Maintenance Sandbox Workout - Hands-on exercises: create equipment, log requests, set up schedules, use the Kanban board (~2 hours)

Helpdesk Training

Training for all employees on using the Helpdesk module for ticket tracking and issue resolution:

  • Helpdesk Fundamentals - Ticket anatomy, lifecycle, teams, priorities, communication, and best practices (~1.5 hours)
  • Helpdesk Sandbox Workout - Hands-on exercises: create tickets, work through stages, merge duplicates, create maintenance requests (~2 hours)

Pickup Scheduling & Service Visits

Learn how to schedule pickups and handle service visit calls (for CSRs and Dispatchers):

  • Scheduling a Pickup - Step-by-step guide to logging contacts and scheduling pickups from customer records
  • Service Visit Calls - Confirmation call (day before) and verification call (day of) scripts and procedures

Operations KPI Training

Performance tracking and dashboard training for all employees:

Practice Sandbox

Hands-On Practice Environment

Open Training Sandbox — Log in with csr1 / csr1 (or csr2, dispatcher1, warehouse1, sales1, manager1 — password matches the username).

This is a safe sandbox copy of our real system. Nothing you do here affects real data, real customers, or real emails. Click around, make mistakes, and learn! The queues are pre-loaded with practice data.

Sandbox Workouts: CSR | Dispatcher | Warehouse | Sales | Social Media | Attendance | Maintenance | Helpdesk

Training Resources

  • Each course includes lessons and hands-on exercises
  • Estimated completion times range from 1 to 2.5 hours
  • All courses are self-paced
  • Track your progress as you learn

Need Help?

Contact your supervisor or the IT department if you have questions about any training material.