Driver Training Fundamentals¶

Welcome to the Driver Training Fundamentals course. This course covers the daily workflow, route management, customer interactions, safety procedures, and hands-on exercises for drivers at Scott Recycling. You will learn the procedures you use every day on the road and practice them through exercises.

Estimated Time: 2 hours Audience: Drivers, Driver Trainees, Dispatchers Last Updated: February 2026

Course Overview¶

Lesson	Topic	Time
1	Your Daily Workflow	10 min
2	Using the Driver Portal / Tablet Interface	15 min
3	At the Customer Site	10 min
4	Completing Pickups	10 min
5	Communication	10 min
6	Safety & Vehicle Care	10 min
7	Exercise: Pre-Trip Inspection	15 min
8	Exercise: Route Completion	20 min
9	Exercise: Customer Interaction Scenarios	15 min
10	What-to-Do-When Decision Trees	10 min

Lesson 1: Your Daily Workflow (10 min)¶

Learning Objectives¶

Know the daily routine from morning to end of shift
Understand the sequence of activities each day
Recognize your responsibilities at each stage

The Daily Routine¶

Your day follows a predictable pattern. Consistency in this routine is what keeps routes running on time and customers happy.

Time	Activity	Details
6:30 AM	Arrive and clock in	Check in with dispatch, get your route assignment
6:30-7:00	Pre-trip inspection	Walk-around, check fluids, tires, brakes, lights (see Lesson 7 exercise)
7:00	Route review	Check your schedule for stops, addresses, special instructions, estimated weights
7:00-7:30	Load out	Load empty containers, equipment, supplies, PPE
7:30-3:30	Execute route	Drive to each stop, pick up materials, document everything
3:30-4:00	Return and close out	Unload, complete route log, post-trip inspection, log KPIs

Morning Check-In¶

When you arrive:

Clock in using the Attendance app
Check with dispatch — confirm your route for the day, note any changes or additions
Review your schedule — look at the number of stops, estimated times, and any special instructions
Check your truck — perform the pre-trip inspection (see Lesson 6 and Exercise 7)
Load supplies — empty bins, containers, dollies, paperwork, PPE

Route Execution¶

During the day:

Follow the route in the scheduled order unless dispatch instructs otherwise
Allow enough time at each stop for proper loading
Keep track of actual weights and material types
Communicate with dispatch if you are running ahead or behind

End of Day¶

When you return:

Unload all materials — work with the receiving team to log what came in
Complete your route log — record actual weights, note any issues, update pickup status
Post-trip inspection — check for new damage, fluid leaks, or issues that developed during the day
Report truck issues — if anything needs maintenance, submit a Helpdesk ticket immediately
Log your KPIs — check SR Operations to see your final numbers
Secure your truck — park in the assigned spot, close and lock

Start Strong, Finish Clean

The most common driver complaints from customers are about missed pickups and wrong arrival times. Starting your day organized and following your route consistently prevents both.

Lesson 2: Using the Driver Portal / Tablet Interface (15 min)¶

Learning Objectives¶

Navigate the route schedule on your device
Understand what each field means
Update pickup status from the field
Use the system to communicate with dispatch

Accessing Your Route Schedule¶

Your daily route is managed through the Scott Recycling system. Depending on your setup, you access it through:

Tablet or phone — the route schedule is available through the Odoo web interface on any device with a browser
Desktop at the warehouse — review your route before departing
Printed route sheet — dispatch may provide a printed backup

Navigating the Interface¶

When you open your route schedule, you will see a list of your stops for the day. Here is what each section shows:

Section	What It Contains
Route Header	Date, assigned driver (you), assigned truck, total stops
Stop List	All stops in driving order, each expandable for details
Stop Detail	Customer name, address, contact, phone, estimated time, materials, weight, special instructions
Status	Current status of each stop: Scheduled, In Progress, Completed, No-Show, Cancelled

What the Schedule Shows for Each Stop¶

Field	What It Tells You
Customer Name	Who you are picking up from
Address	Pickup location — tap to open in your GPS/maps app
Contact Name	Who to ask for on-site
Contact Phone	Number to call if you need to reach the customer — tap to dial
Estimated Time	When you are expected to arrive
Material Types	What you are picking up (electronics, plastics, metals, mixed, etc.)
Estimated Weight	Approximate weight for planning
Special Instructions	Dock access, gate codes, loading bay numbers, "call 30 min before arrival," etc.
Container Needs	Whether you need to drop off or swap empty containers

Updating Stops from the Field¶

After completing a stop, update it directly from your device:

Open the stop in your route
Tap Mark Complete
Enter the actual weight (or tap "Estimate" if you are estimating)
Add notes for anything unusual — more material than expected, different material types, access issues, photos taken
Save — the status changes to Completed and dispatch can see the update in real time

Communicating Through the System¶

For non-urgent communication, use the chatter (message area) on your route or on a specific stop:

Post a message like "Running 30 min behind — traffic on I-40"
Dispatch and the CSR team can see these messages and respond
For urgent issues (breakdown, accident, safety concern), always call dispatch directly

Read Special Instructions First

Before pulling up to a customer, always read the special instructions. A locked gate without a code or a loading dock with height restrictions can cost you 30 minutes if you are not prepared.

Lesson 3: At the Customer Site (10 min)¶

Learning Objectives¶

Know the procedure for arriving at a customer location
Confirm material types and quantities
Handle the loading process properly
Complete required paperwork

Arrival Procedure¶

Park safely — use the designated loading area, dock, or parking spot
Announce yourself — find the contact person or check in at the front desk
Introduce yourself — "Hi, I'm [Name] from Scott Recycling. I'm here for your e-waste pickup."
Confirm the pickup — verify what materials are being picked up, approximate quantities, and where they are located
Assess the load — before loading, look at what you are picking up and plan how to load it efficiently and safely

Confirming Materials¶

At every stop, confirm the following with the customer contact:

Question	Why It Matters
"What materials are ready for pickup today?"	Ensures you take everything that is ready
"Is this everything, or are there items in other locations?"	Prevents missed items
"Any items that need special handling?"	Batteries, CRTs, liquids, hazardous materials
"Are there any items that should NOT go?"	Sometimes items are staged near the pickup area but are not ready

Loading¶

Load heaviest items first — distribute weight evenly in the truck
Secure the load — use straps, bars, or blocking to prevent shifting during transit
Separate material types if possible — it speeds up receiving at the warehouse
Handle electronics carefully — laptops and monitors can lose value if damaged in transit
Use a dolly or hand truck for heavy or bulky items

Weight Estimates¶

Record or estimate the weight of materials picked up at each stop. This information feeds into:

Route planning for future pickups
Customer billing and invoicing
Warehouse receiving preparation

If the customer has a scale, use it. If not, estimate based on experience and note that it is an estimate.

Paperwork¶

Depending on the customer, you may need to:

Sign a pickup receipt or bill of lading
Get a signature from the customer contact
Leave a copy of the pickup documentation
Record serial numbers for specific items (if required)

Complete all paperwork before leaving the customer site. Do not plan to "do it later" — details get lost.

Never Leave Without Confirming

Before you drive away, confirm with the contact that everything is loaded and nothing was missed. A return trip to the same customer is expensive and embarrassing.

Lesson 4: Completing Pickups (10 min)¶

Learning Objectives¶

Mark pickups as complete in the system
Record actual weights and material details
Take photos when needed
Handle discrepancies between expected and actual pickups

Marking Pickups Complete¶

After each stop, update the pickup status:

Open the pickup record for the stop you just completed
Mark the pickup as Complete
Enter the actual weight (or best estimate)
Note any differences from the expected material types or quantities
Add any relevant notes (e.g., "Customer also had 3 CRT monitors — added to load")

When to Take Photos¶

Take photos in these situations:

Situation	What to Photograph	Why
Large pickup	The full load in your truck	Documents what was picked up
Unusual materials	Close-up of unexpected items	Helps warehouse prepare for receiving
Damage or contamination	Any materials that appear contaminated or damaged	Protects against disputes
Access issues	Blocked docks, narrow alleys, height restrictions	Helps dispatch plan future routes
Customer dispute	The staging area after pickup	Proves you picked up what was available

Handling Discrepancies¶

Sometimes what is on the schedule does not match what is at the customer site:

Discrepancy	What to Do
More material than expected	Load what you can safely fit. Note the extra. Let dispatch know if a second trip is needed.
Less material than expected	Load what is there. Note the difference. The schedule will be updated.
Different material types	Load it and note the actual material types. This helps update the customer record.
Nothing ready	Contact the customer. If confirmed no pickup, mark as a no-show and notify dispatch.
Hazardous or prohibited items	Do NOT load them. Notify dispatch and the customer. Photograph if safe to do so.

Notes Prevent Confusion

Any time reality differs from the schedule, write a note. These notes feed back to the CSR team who manages the customer relationship. A quick note from you prevents a long phone call later.

Lesson 5: Communication (10 min)¶

Learning Objectives¶

Know when and how to contact dispatch
Handle customer no-shows
Report schedule changes
Escalate issues properly

Contacting Dispatch¶

Dispatch is your primary support while on route. Contact them for:

Situation	How to Reach Dispatch	Priority
Schedule change	Call or text	Normal
Running significantly behind	Call	Normal
Customer not available (no-show)	Call	Normal
Truck breakdown or accident	Call immediately	Urgent
Safety concern at customer site	Call immediately	Urgent
Extra material needs a second trip	Call	Normal
Route question or address issue	Call or text	Normal

Customer No-Shows¶

If you arrive at a customer and no one is there:

Check the schedule — is there a gate code, key box, or alternate contact?
Call the customer contact — use the phone number from the schedule
Wait a reasonable time — 5-10 minutes unless the schedule says otherwise
Contact dispatch if you cannot reach the customer
Mark the stop as a no-show in your route log with the time you arrived and left
Move to the next stop — do not wait indefinitely

Reporting Schedule Changes¶

If dispatch adds, removes, or reorders stops during the day:

Confirm the changes verbally or in writing
Update your route plan accordingly
If a change creates a time conflict (e.g., you cannot make a time-sensitive stop), tell dispatch immediately

Reporting Issues¶

For any issue that affects operations, report it promptly:

Issue Type	Who to Contact	Method
Truck problem (non-emergency)	Dispatch	Call — they will coordinate with the garage
Truck breakdown (cannot drive)	Dispatch	Call immediately
Accident	Dispatch, then follow company accident procedure	Call immediately
Customer complaint	Dispatch	Call — they will route to the CSR team
Safety hazard at customer site	Dispatch and your supervisor	Call
Missed or incorrect materials	Dispatch	Call or note in route log

Report Truck Issues Immediately

If your truck has a mechanical issue — warning lights, unusual noises, braking problems, steering issues — report it immediately. Continuing to drive with a known issue puts you and others at risk. Pull over safely and call dispatch.

Lesson 6: Safety & Vehicle Care (10 min)¶

Learning Objectives¶

Perform a pre-trip vehicle inspection
Follow safe loading practices
Use proper PPE
Report maintenance issues through the helpdesk

Pre-Trip Inspection¶

Before every shift, perform a walk-around inspection of your truck:

Check	What to Look For
Tires	Proper inflation, tread depth (no bald spots), no bulges or cuts
Lights	Headlights, taillights, brake lights, turn signals, hazards — all working
Brakes	Test before leaving — responsive, no grinding or pulling
Fluids	Engine oil, coolant, brake fluid, windshield washer — all at proper levels
Mirrors	Clean, properly adjusted, no cracks
Horn	Working
Wipers	Functional, not streaking
Cargo area	Clean, no debris from previous load, straps and securing equipment present
Doors and latches	Open and close properly, latch securely
Fire extinguisher	Present, charged, accessible

If anything fails the inspection, do not drive the truck. Report the issue to your supervisor and dispatch.

Loading Safety¶

Lift with your legs — not your back
Get help for anything over 50 lbs or awkward shapes
Use a dolly or hand truck whenever possible
Secure the load before driving — loose items become projectiles in a hard stop
Distribute weight evenly — center of gravity should be low and balanced
Watch overhead clearance — know your truck height and check for low bridges, awnings, and overhangs
Watch your step — truck beds and docks can be slippery

Personal Protective Equipment (PPE)¶

Situation	Required PPE
General driving	Closed-toe shoes
Loading/unloading	Closed-toe shoes, gloves, safety glasses
E-waste handling	Gloves, safety glasses
CRT monitors	Gloves, safety glasses — handle carefully (lead glass)
Batteries	Gloves — check for swelling before handling

Reporting Maintenance Issues¶

When you notice a truck problem:

Immediate safety issue (brakes, steering, tires) — stop driving, call dispatch
Non-immediate issue (warning light, minor leak, cosmetic damage) — complete your route if safe, then report through the helpdesk system when you return
To submit a helpdesk ticket:
- Open the Helpdesk app
- Click New
- Title: [Truck ID] — [Brief description of issue] (e.g., "SBT-1 -- Check engine light on")
- Description: Include when it started, symptoms, and severity
- Priority: Set based on urgency
- Save

The helpdesk ticket will be routed to the garage team, and a maintenance request will be created to track the repair.

Emergency Procedures¶

Emergency	Action
Accident	Stop. Check for injuries. Call 911 if needed. Call dispatch. Do not move the truck unless it creates an additional hazard. Exchange information with other parties. Take photos.
Truck fire	Stop and turn off the engine. Evacuate. Use the fire extinguisher only if it is safe to do so. Call 911. Call dispatch.
Flat tire (highway)	Pull off the road as far as possible. Turn on hazards. Call dispatch — do not change the tire on a highway unless you can do so safely away from traffic.
Spill of hazardous material	Do not touch the material. Secure the area. Call dispatch and 911 if needed.

Exercise 7: Pre-Trip Inspection Practice (15 min)¶

Goal: Walk through a complete pre-trip inspection on a real truck (or simulate one using the checklist below). Build the muscle memory so this becomes automatic every morning.

Steps¶

Get the checklist — use the pre-trip inspection checklist from the Driver Role Page or use the one below
Start at the front of the truck — work your way around clockwise:
- Front: headlights, turn signals, windshield, wipers
- Driver side: tires, mirrors, doors, fuel cap
- Rear: taillights, brake lights, cargo doors, lift gate, latches
- Passenger side: tires, mirrors, body condition
Open the hood — check all fluid levels (oil, coolant, brake fluid, power steering, washer fluid). Check belts and hoses for wear.
Get in the cab — test brakes (press pedal before starting, should feel firm). Check seatbelt. Check mirrors. Check all gauges and warning lights. Test horn. Test wipers.
Check the cargo area — open the rear doors. Confirm the area is clean. Verify straps, dolly, hand truck, and PPE are present.
Check safety equipment — fire extinguisher (check the gauge — needle should be in the green zone), first aid kit present.
Record your findings — fill out the checklist. Note anything that needs attention.

Inspection Checklist for This Exercise¶

Item	Status (OK / Needs Attention)	Notes
Tires — inflation and tread
Lug nuts — tight, no rust streaks
Headlights — low and high beam
Taillights
Brake lights
Turn signals — all four
Hazard flashers
Mirrors — clean, adjusted
Engine oil level
Coolant level
Brake fluid level
Power steering fluid
Windshield washer fluid
Belts and hoses — no cracks
Battery — clean terminals
Brakes — firm pedal, no grinding
Parking brake — holds
Horn — working
Wipers — working, no streaks
Seatbelt — latches
Dashboard — no warning lights
Fire extinguisher — green zone
First aid kit — present
Cargo area — clean
Straps / tie-downs — present
Dolly / hand truck — present
PPE — gloves and glasses in cab

Checkpoint¶

Did you inspect every item on the checklist?
Did you check under the hood (fluids, belts, hoses)?
Did you test the brakes, horn, and wipers from inside the cab?
Did you verify safety equipment (fire extinguisher, first aid)?
Did you check the cargo area for cleanliness and equipment?
Could you complete this inspection in under 10 minutes with practice?

Exercise 8: Route Completion Walkthrough (20 min)¶

Goal: Walk through a complete simulated route from start to finish, practicing each step you would perform during a real day.

Scenario¶

You are assigned a route with 4 stops today. Your truck is SBT-3. Here is your schedule:

Stop	Customer	Address	Est. Time	Materials	Est. Weight	Special Instructions
1	Valley Medical Center	1200 Medical Center Dr, Knoxville	8:00 AM	Desktops, monitors	500 lbs	Use rear loading dock, Dock 4. Ask for Mike in IT.
2	First National Bank	340 Main St, Knoxville	9:30 AM	Servers, hard drives	300 lbs	Call 30 min before arrival. Contact: Sarah (desk). Data destruction certificate required.
3	Sunrise Elementary School	78 Oak Ave, Powell	11:00 AM	Laptops, printers	200 lbs	Front office check-in. Park in bus loop ONLY between 10-2.
4	Henderson Law Office	560 Gay St, Knoxville	1:00 PM	Desktops, printers, phones	150 lbs	3rd floor. No elevator for large items. Small freight elevator available.

Steps¶

Step 1: Pre-Route Review (5 min)

Read every stop on the route — addresses, contacts, special instructions
Answer these questions before you "leave":
- Which stop requires a phone call before arrival? (Stop 2 — call 30 min before)
- Which stop has a time restriction? (Stop 3 — park in bus loop only 10-2)
- Which stop will need extra time for access? (Stop 4 — 3rd floor, small elevator)
- Which stop requires a certificate? (Stop 2 — data destruction certificate)
Plan your timing — do the estimated times allow enough travel and loading at each stop?

Step 2: Stop 1 — Valley Medical Center (5 min)

You arrive at 8:00 AM. Read the special instructions: rear loading dock, Dock 4, ask for Mike.
You find Mike. He shows you 12 desktops and 8 monitors.
Simulate the process:
- Confirm materials: "Is this everything? Any items in other areas?"
- Mike says there are 2 more monitors in the basement. You go get them.
- Load heaviest items first (desktops), then monitors on top, secured with straps
- Actual weight: 520 lbs (more than estimated)
Mark the stop as Complete. Enter actual weight: 520 lbs. Note: "2 extra monitors from basement."
Move to next stop.

Step 3: Stop 2 — First National Bank (3 min)

Remember: you need to call 30 min before arrival. Your ETA is 9:30 — call Sarah at 9:00.
You arrive at 9:25. Check in at the front desk, ask for Sarah.
Sarah shows you 4 servers and 2 boxes of hard drives. She asks for the data destruction certificate.
You provide the certificate (or note that one needs to be sent later).
Load servers first (heavy), then drive boxes. Secure everything.
Mark complete. Actual weight: 280 lbs. Note: "Data destruction cert provided."

Step 4: Stop 3 — Sunrise Elementary (3 min)

You arrive at 10:50. Check the time — bus loop parking is available 10-2, so you are within the window.
Check in at the front office. They direct you to the computer lab.
15 laptops and 3 printers. Light load.
Load everything, secure it.
Mark complete. Actual weight: 180 lbs. Notes: none needed.

Step 5: Stop 4 — Henderson Law Office (4 min)

You arrive at 12:45 — a bit early. Read special instructions: 3rd floor, small freight elevator.
Check in at reception. They send you to the 3rd floor.
6 desktops, 2 printers, a box of phones. The printers will NOT fit in the small elevator.
Decision: carry printers down the stairs (2 people needed) or make multiple elevator trips with desktops and phones.
You ask reception if there is someone who can help carry. They send a facilities person.
Load everything. Secure.
Mark complete. Actual weight: 160 lbs. Note: "Printers carried down stairs — no large elevator access. Suggest hand truck for future visits."

Step 6: Return and Close Out

Return to the warehouse at 2:30 PM.
Unload all materials with the receiving team.
Review your route log — all 4 stops completed, all weights entered, all notes saved.
Check your KPIs: 4 stops, all on time.
Post-trip inspection: everything looks good. Park and secure the truck.

Checkpoint¶

Did you review all special instructions before "departing"?
Did you identify the stop that requires a phone call in advance?
Did you note the time restriction at Stop 3?
Did you plan for the access challenge at Stop 4?
Did you enter actual weights and notes for every stop?
Did you complete a post-trip check at the end?

Exercise 9: Customer Interaction Scenarios (15 min)¶

Goal: Practice handling common and challenging customer situations. For each scenario, decide what you would say and do.

Scenario A: The Friendly Customer¶

You arrive at a small business. The owner, Tom, greets you at the door. "Oh great, you're here! I've got a bunch of old computers in the back room. Some of them still have data on them — is that okay?"

What do you say?

Think about your response, then check:

Suggested Response

"Yes, that's not a problem at all. We handle data destruction as part of our service. All hard drives will be securely wiped or destroyed at our facility. If you need a certificate of data destruction, we can provide that. Let me take a look at what you've got and we'll get it loaded up."

Scenario B: The Frustrated Customer¶

You arrive 45 minutes late to a customer. The contact, Janet, is clearly annoyed. "You were supposed to be here at 10. I rearranged my whole morning for this."

What do you say?

Suggested Response

"I apologize for the delay, Janet. We ran into some extra loading time at a previous stop. I understand that is frustrating and I appreciate your patience. Let me get your materials loaded as quickly as possible so I don't take up any more of your time. Where are the items for pickup?"

Key principles: Apologize sincerely. Do not make excuses. Acknowledge their frustration. Get to work quickly. Do NOT blame dispatch, traffic, or other customers.

Scenario C: The Extra Materials¶

You arrive expecting 200 lbs of laptops. The customer has 200 lbs of laptops AND 800 lbs of old server racks. "Oh, we forgot to mention the servers. Can you take those too?"

What do you do?

Suggested Response

Assess whether you have capacity on the truck (weight and space)
If you can take them: "Sure, let me see if I can fit them. They're heavier than what was on the schedule, so let me check my truck capacity." Load what you can.
If you CANNOT take them all: "I can load the laptops and some of the servers today, but I don't have room for everything. Let me call dispatch to schedule a second trip for the rest."
Call dispatch to report the additional material and arrange follow-up if needed.
Note the difference in the system.

Scenario D: Hazardous Material¶

You arrive at a cleanup site. Mixed in with the e-waste, you see what appears to be chemical containers and old batteries leaking fluid.

What do you do?

Suggested Response

Do NOT touch or load the hazardous materials
Tell the customer: "I can take the e-waste, but those chemical containers and leaking batteries require specialized handling that is outside what we are equipped for today. I'll let my team know and we can figure out the right way to handle those."
Call dispatch immediately to report what you found
Photograph the hazardous materials from a safe distance
Load ONLY the safe e-waste materials
Note everything in the system

Scenario E: Nobody Home¶

You arrive at an office building. The suite listed on the schedule is locked and dark. Nobody answers the door. No answer on the phone.

What do you do?

Suggested Response

Check special instructions for a gate code, alternate contact, or key box
Check with the building front desk or neighboring suites — "I'm looking for [Company Name] in Suite 200. Do you know if they're open today?"
Call the customer contact number from the schedule
Wait 5-10 minutes
If no response, call dispatch: "I'm at Stop 3, nobody is here and the customer isn't answering. How do you want me to proceed?"
Mark the stop as No-Show with the time you arrived and departed
Move to the next stop

Checkpoint¶

Did you think through a response for each scenario before checking the suggested answer?
Do you understand the principle of never loading hazardous materials you are not equipped for?
Do you know the no-show procedure (wait, call, mark, move on)?
Can you handle a frustrated customer professionally without making excuses?

Lesson 10: What-to-Do-When Decision Trees (10 min)¶

Use these decision trees when you encounter common situations on the road. Start at the top and follow the path that matches your situation.

Decision Tree: Truck Problem¶

Truck has a problem
├── Is it a safety issue? (brakes, steering, tires, smoke, warning light)
│   ├── YES → Pull over safely → Turn on hazards → Call dispatch IMMEDIATELY
│   │         → Do NOT continue driving
│   └── NO → Is it affecting your ability to complete the route?
│       ├── YES → Call dispatch → Describe the issue → Follow their instructions
│       └── NO → Note the issue → Complete your route → Submit Helpdesk ticket when you return

Decision Tree: Customer Situation¶

Arrive at customer site
├── Customer is present and ready?
│   ├── YES → Confirm materials → Load → Complete → Move on
│   └── NO → Is someone else available?
│       ├── YES → Work with them → Confirm materials → Proceed
│       └── NO → Check special instructions for access info
│           ├── Access info available (gate code, key) → Use it → Pick up → Complete
│           └── No access → Call customer contact
│               ├── Reached customer → Follow their instructions
│               └── Cannot reach customer → Wait 5-10 min → Call dispatch → Mark No-Show → Move on

Decision Tree: Load Problem¶

Load does not match the schedule
├── MORE material than expected?
│   ├── Fits on the truck safely? → Load it → Note the extra → Complete
│   └── Does NOT fit? → Load what you can → Call dispatch for second trip → Note what remains
├── LESS material than expected?
│   └── Load what is there → Note the difference → Complete
├── DIFFERENT material types?
│   └── Load it → Note the actual types → Complete
├── NOTHING ready?
│   └── Confirm with customer → Mark No-Show → Notify dispatch → Move on
└── HAZARDOUS materials found?
    └── Do NOT load → Inform customer → Call dispatch → Photograph safely → Note in system

Decision Tree: Accident or Emergency¶

Accident or emergency occurs
├── Anyone injured?
│   ├── YES → Call 911 → Provide first aid if trained → Call dispatch
│   └── NO → Is the truck drivable?
│       ├── YES → Move to a safe location → Call dispatch → Exchange info → Take photos
│       └── NO → Stay put → Turn on hazards → Call dispatch → Wait for instructions

Quick Reference¶

Daily Driver Checklist¶

Before You Leave:

Pre-trip inspection completed (tires, lights, brakes, fluids, mirrors)
Route schedule reviewed — all stops and special instructions noted
Truck loaded with supplies (empty containers, dollies, paperwork, PPE)
GPS set for first stop
Dispatch check-in complete

At Each Stop:

Parked safely in designated area
Checked in with customer contact
Confirmed materials for pickup
Loaded and secured materials properly
Recorded actual weight (or estimate)
Completed any required paperwork
Marked pickup as complete
Photos taken if needed

End of Day:

All materials unloaded at the warehouse
Route log completed (actual weights, notes, discrepancies)
Post-trip inspection completed
Truck issues reported (helpdesk ticket or verbal to supervisor)
Truck parked and secured
Keys returned / truck locked

Communication Quick Reference¶

Situation	Contact	Method
Schedule change	Dispatch	Call or text
Running behind	Dispatch	Call
Customer no-show	Customer first, then dispatch	Call
Truck breakdown	Dispatch	Call immediately
Accident	911, then dispatch	Call immediately
Extra material / second trip needed	Dispatch	Call
Maintenance issue (non-urgent)	Helpdesk ticket	Submit after returning

PPE Quick Reference¶

Task	Shoes	Gloves	Safety Glasses
Driving	Closed-toe	--	--
Loading general	Closed-toe	Yes	Yes
E-waste	Closed-toe	Yes	Yes
CRT monitors	Closed-toe	Yes	Yes
Batteries	Closed-toe	Yes	--